Refund Policy

01Overview

This Refund Policy explains when and how refunds are provided for subscriptions to the SedeCore platform (the “Service”). It forms part of our Terms & Conditions. Our goal is to be fair and transparent: we encourage you to use the free trial to fully evaluate SedeCore before you pay.

This policy applies to purchases made directly from SedeCore. If you purchased through a reseller or partner, their refund terms may apply.

02Free trial

Every plan begins with a 14-day free trial that does not require a credit card at sign-up. You are not charged during the trial, so no refund is necessary if you decide not to continue. If you do not subscribe, your account is simply paused and your data is retained for 30 days.

03Monthly subscriptions

You can cancel a monthly subscription at any time from your account settings or by emailing hello@sedecore.com. Cancellation stops future renewals and takes effect at the end of your current billing period, and you keep access to paid features until then.

Because the free trial lets you evaluate the Service before paying, monthly fees already charged for the current period are generally non-refundable and we do not provide partial-month refunds, except where required by law or where an eligible circumstance in section 6 applies.

04Annual subscriptions

If you are on an annual plan, you may request a full refund within 14 days of your initial annual purchase or renewal, provided the request is made in good faith. After the 14-day window, annual fees are non-refundable for the remainder of the term, though you may cancel to prevent the next renewal.

05Enterprise & custom plans

Enterprise and custom agreements are governed by the refund and cancellation terms set out in the applicable order form or master services agreement. Where those terms differ from this policy, the signed agreement prevails.

06When refunds may apply

Beyond the windows above, we will consider a refund in the following circumstances:

• Duplicate or erroneous charges — where you were billed more than once for the same period, or charged in error;
• Billing after cancellation — where you were charged for a renewal after cancelling before the renewal date;
• Extended service unavailability — where a confirmed fault on our side prevented you from meaningfully using the Service for a sustained period and we were unable to resolve it.

07Non-refundable items

The following are generally not eligible for a refund, except where required by law:

• subscription periods that have already been used or are in progress (beyond the applicable refund window);
• one-time setup, onboarding, custom integration, or professional services fees once the work has been delivered;
• add-ons or usage-based charges that have already been consumed.

08How to request a refund

To request a refund, email hello@sedecore.com from the email address associated with your account and include:

• your account or organization name;
• the plan and billing date in question;
• the reason for your request and any relevant details.

09Processing time & method

We aim to review refund requests promptly and will let you know the outcome by email. Approved refunds are issued to your original payment method. Once processed, it typically takes 5–10 business days for the amount to appear, depending on your bank or payment provider.

10Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

11Changes to this policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy takes effect. We will update the “last updated” date above when we make changes.

12Contact us

Questions about a charge, cancellation, or refund? Our team is happy to help.