Terms & Conditions

01Acceptance of these terms

These Terms and Conditions (the “Terms”) form a legal agreement between you and SedeCore Technologies (“SedeCore”, “we”, “us” or “our”), the operator of the SedeCore inventory management platform available at sedecore.com and app.sedecore.com (together, the “Service”).

By creating an account, starting a free trial, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you confirm that you have the authority to bind that organization, and “you” refers to that organization. If you do not agree to these Terms, you must not use the Service.

02Definitions

• Account — the registered profile through which you access the Service.
• Customer Data — the inventory records, product and batch information, recipient contact details, and any other data you or your users submit to the Service.
• Subscription — a paid plan (Growth, Business, Enterprise, or a successor plan) giving access to the Service for a billing period.
• User — an individual you authorise to access the Service under your Account.

03Eligibility & accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of the information you provide during registration and for keeping it up to date.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us promptly at hello@sedecore.com if you suspect any unauthorised access or use of your Account.

04The SedeCore service

SedeCore provides a cloud-based inventory management platform for healthcare and other organizations, including inventory tracking, expiry monitoring and dual-alert notifications, AI-assisted demand forecasting, blockchain-based audit trails, reporting, and related features depending on your plan.

Features vary by subscription tier. We may add, modify, or remove features over time. We will not materially reduce the core functionality of a paid plan during a billing period without offering you a reasonable remedy.

05Free trial

We offer a 14-day free trial that provides access to platform features without requiring a credit card at sign-up. At the end of the trial, you will be prompted to select a paid plan to continue using the Service.

If you do not subscribe, your Account will be paused and your Customer Data will be retained for 30 days, during which you may export it in full or reactivate by subscribing. We will not begin billing you without your explicit confirmation of a paid plan.

06Subscriptions & billing

Plans and fees

Paid subscriptions are billed in advance on a recurring basis according to the plan you select. Current pricing is displayed on our website. Fees are stated exclusive of any applicable taxes, levies, or duties, which you are responsible for paying.

Renewals

Subscriptions renew automatically at the end of each billing period at the then-current rate unless you cancel before the renewal date. We will notify you in advance of any price change affecting your renewal.

Payment

You authorise us and our payment processors to charge your designated payment method for all fees due. If a payment fails, we may suspend access to paid features until the outstanding amount is settled.

07Cancellation & termination

You may cancel your subscription at any time from your account settings or by contacting hello@sedecore.com. Cancellation takes effect at the end of your current billing period, and you retain access to paid features until then. Refunds, where applicable, are governed by our Refund Policy.

We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that risks harm to other users, third parties, or the integrity of the Service. Where practicable, we will give you notice and an opportunity to remedy the breach.

On termination, your right to use the Service ends. You may export your Customer Data before termination or within the 30-day retention window that follows, after which we may delete it in accordance with our Privacy Policy.

08Acceptable use

You agree not to, and not to permit any User or third party to:

• use the Service in violation of any applicable law or regulation, including data protection and healthcare regulations;
• upload data you do not have the right to process, or that infringes the rights of others;
• attempt to gain unauthorised access to the Service, other accounts, or our systems;
• reverse engineer, decompile, or attempt to extract source code except to the extent permitted by law;
• introduce malware, disrupt the Service, or place unreasonable load on our infrastructure;
• resell, sublicense, or provide the Service to third parties except as expressly permitted by your plan.

09Customer data & ownership

As between you and SedeCore, you own all Customer Data you submit to the Service. You grant us a limited licence to host, process, and transmit Customer Data solely to provide and support the Service, and as otherwise described in our Privacy Policy.

You are responsible for ensuring that you have a lawful basis to collect and process the Customer Data you upload, including any patient or recipient contact information used for expiry notifications, and for obtaining any consents required under applicable law.

10Privacy & security

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms. We maintain administrative, technical, and organisational safeguards designed to protect Customer Data, including encryption in transit and at rest, role-based access controls, and audit logging.

11Intellectual property

The Service, including its software, design, trademarks, and content (excluding Customer Data), is owned by SedeCore or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms. No other rights are granted.

12Third-party services

The Service may integrate with third-party systems (such as EMR, ERP, procurement, messaging, or payment providers). Your use of those services is governed by their own terms, and we are not responsible for their availability, content, or practices. Integrations may change or be discontinued.

13Availability & support

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted operation. Planned maintenance, updates, and factors outside our reasonable control may affect availability. Enterprise plans may include specific service-level commitments set out in a separate agreement.

Support is provided by email at hello@sedecore.com, with additional channels and response targets depending on your plan.

14Disclaimers

Except as expressly stated in these Terms, the Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

SedeCore’s forecasting and alerting features are decision-support tools. They do not replace professional judgement, and you remain responsible for clinical, procurement, and inventory decisions made using the Service.

15Limitation of liability

To the maximum extent permitted by law, SedeCore will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to the Service in any 12-month period will not exceed the amount you paid to us for the Service during that period. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16Indemnification

You agree to indemnify and hold harmless SedeCore and its officers, employees, and agents from any claims, damages, liabilities, and reasonable expenses arising out of your Customer Data, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights.

17Changes to the service or terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription.

18Governing law & disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria, without prejudice to any mandatory consumer protections available to you under the law of your country of residence.

Before commencing formal proceedings, the parties agree to attempt in good faith to resolve any dispute by contacting hello@sedecore.com.

19General provisions

• Entire agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and SedeCore regarding the Service.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Waiver. A failure to enforce any provision is not a waiver of our right to do so later.

20Contact us

If you have any questions about these Terms, please reach out using the details below.